Need further assistance?

If you require assistance with:
  • your Digital Identity (such as myGovID), refer to the help instructions found at
  • Google or Facebook, please refer to the sign in instructions provided by these businesses.

Can't find an answer in the instructions above?

Contact us Monday to Friday (excluding public holidays) during normal business hours (8:30 am to 4:30 pm Australian Western Standard Time).

If reporting a technical issue, you may be requested to supply the following information: 
  • The date and time (or time-frame) during which the problem occurred;
  • Your name and either an email address or phone number where you can be contacted;
  • The application you were attempting to access e.g. FuelWatch, MAGIX, WARAM etc.;
  • A description of the error you encountered and a brief description of how you discovered the error;
  • The browser you are using, such as Internet Explorer, Edge, Chrome etc.;
  • A screenshot of the error (if possible); and
  • Any steps taken to resolve the issue so far.